Shipping & Delivery Policy

We are committed to providing you with a seamless experience. Below is the detailed shipping and delivery policy for all ticket bookings and merchandise orders made through our official website.

Match Tickets

1. Delivery Method: E-Tickets

All tickets purchased for Gokulam Kerala FC matches will be delivered electronically via email. After completing your ticket purchase, you will receive an email confirmation with your e-ticket(s) attached. The e-ticket will contain all necessary details, including:

Ticket type (e.g., General Admission, VIP, etc.)
Match date and time
Seat information (if applicable)

Please ensure you provide a valid and active email address at the time of booking to receive your e-tickets.

2. Order Confirmation

Upon successful purchase of your tickets, you will receive a purchase confirmation email containing an order summary and the expected delivery details. Please verify that all the information, including match date and time, is correct.

You will then receive your e-ticket(s) within 15-30 minutes of your order being processed. If you have not received your e-ticket(s) within this timeframe, please check your spam or junk email folder. If you still cannot find your ticket, contact our customer service team for assistance.

3. Valid Email Address

It is essential to provide a valid and active email address at the time of booking. Gokulam Kerala FC is not responsible for delivery issues if the email address provided is incorrect or invalid. Please double-check the email address entered during checkout to ensure successful delivery.

4. Email Delivery Issues

In rare cases, there may be a delay in receiving your e-ticket(s) due to technical issues or high demand. If you have not received your e-ticket(s) within the expected time frame:

Check your spam/junk folder
Ensure the email address you entered is correct

5. E-Ticket Access

The e-ticket will be sent as a PDF or digital attachment. You can either print the ticket or show the digital version on your mobile device at the entrance of the stadium for scanning.

Note: Please ensure your device is fully charged when using a mobile ticket to avoid any inconvenience at the gate.

6. Lost or Stolen E-Tickets

If your e-ticket is lost, stolen, or inaccessible for any reason, contact our support team immediately for assistance. Gokulam Kerala FC is not responsible for unauthorized duplication of e-tickets. We recommend safeguarding your e-ticket and not sharing it with unauthorized parties to prevent misuse.

7. Ticket Transferability

E-tickets are non-transferable once purchased. You may not sell, exchange, or transfer your e-ticket to another person or entity. If you cannot attend the match, you may refer to our refund policy (if applicable).

8. Event Cancellations or Rescheduling

In the event of a match cancellation or rescheduling, you will be notified via email. Your e-ticket will remain valid for the rescheduled date. If you are unable to attend the rescheduled match, please contact our customer service team for further assistance.

9. Customer Support

For any inquiries or issues related to your ticket delivery, please reach out to our customer service team: https://gokulamkeralafc.com/contact/

10. Changes to the Shipping Policy

Gokulam Kerala FC reserves the right to modify or update this shipping policy at any time. Any changes will be reflected on our website and will take effect immediately upon posting.

Thank you for booking your tickets with Gokulam Kerala FC! We look forward to seeing you at the match.

GKFC Merchandise

1. Shipping Timeline

All orders are processed and shipped within 5 business days from the date of purchase. You will receive a confirmation email once your order has been dispatched.

2. Delivery Timeframe

Delivery times may vary depending on your location. Typically, orders are delivered within 2–7 business days after dispatch.

3. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your purchase.

4. Delays & Exceptions

While we strive to meet the stated delivery timelines, delays may occasionally occur due to unforeseen circumstances such as weather disruptions, courier service issues, or public holidays. We appreciate your understanding and patience in such cases.