Refund Policy

About this Policy

This Refund Policy explains when you can get money back for match tickets, merchandise and other purchases from Sree Gokulam Kerala FC. It applies together with our Terms and Conditions and Shipping Policy.

Last updated: 7 October 2026.

1. Scope

This policy covers purchases made through this website and through our official ticketing channels. It does not cover payments made to a third party, such as a ticketing platform acting on our behalf under its own terms, or purchases from a reseller, unless that party directs you to us.

2. Match tickets and events

Ticket prices are non-refundable once an order is confirmed, except where the event is cancelled, postponed or rescheduled by us, or where the event does not take place for reasons within our control. Cancellations, postponements and relocations are communicated through the email address used to book and on our website.

Where an event is cancelled or postponed and you cannot attend the replacement date, we will offer you a refund of the ticket face value or a transfer to a future fixture, at your choice. If you choose a refund we process it within 14 days of receiving your request, less any non-recoverable booking fee that we clearly disclosed at the time of purchase.

If you cannot attend an event that is going ahead, you may transfer your ticket to another person or resell it through our official resale channel, subject to any terms that channel imposes. We do not refund for missed events.

3. Merchandise

Merchandise can be refunded or exchanged only if the product you received is damaged or is the wrong size.

To raise a request:

• Submit your return request through our Contact Us page within 2–3 days of delivery.
• Include your order number and an unboxing video showing the item exactly as received.
• If your return request is accepted, send the package to our Club Office Address by courier or speed post.
• A replacement will be provided after we receive the returned item.

Returns requested after 2–3 days, submitted without an unboxing video, or for items that are not damaged and are not the wrong size will not be accepted.

4. Digital rewards and points

Points, levels, badges, challenges and other digital loyalty rewards have no cash value and are not refundable. They are not money, cannot be transferred for cash, and may be withdrawn or forfeited where a points balance was obtained through abuse, collusion, automated traffic or dishonest play. Where a challenge is withdrawn, we credit the points already earned against it. Full detail is in our Terms and Conditions.

5. Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not as described, tell us within 2–3 days of delivery with your order number, an unboxing video and clear photographs. We will, at our option, replace the item, repair it where practical, or refund you, including any original delivery charge. We will not charge you return postage for goods that were faulty, damaged or wrongly supplied.

6. Cancel an order before dispatch

You can cancel your order at any time before it is dispatched. Once an order leaves our warehouse it is treated as a return under section 3. If you have not received a dispatch confirmation within 5 business days, contact us and we will investigate.

7. How to request a refund

Submit your request through our Contact Us page with your order number, the amount paid and the reason for the request. We respond within 2–3 business days. We may ask for more information to verify your identity and the order. Keep your confirmation email and payment reference, as we cannot process a refund without them.

8. Refund timelines

Approved refunds are issued to the original payment method. How quickly the money reaches you depends on your bank or card issuer, typically 5 to 10 additional business days after we issue the refund. Where a card has expired, we may ask for alternative bank details and will reissue the refund to them. Merchandise replacements are sent after we receive the returned item.

9. Chargebacks

If you raise a chargeback with your bank instead of contacting us, we will provide the transaction records you need. Raising a chargeback does not pause any other remedy available to you under these terms.

10. Orders we cannot refund

We cannot process a refund where: the request falls outside the 2–3 day window; the required unboxing video is not provided; the goods are used, damaged by you, or fail to meet the condition requirements; a digital reward or points balance is involved; the order shows signs of fraud or payment was reversed; or we cannot locate the order against your payment record.

Questions

For any question about this policy, use our Contact Us page or write to us at our Club Office Address:

Sree Gokulam Kerala Football Club, No.2, EMS Corporation Stadium, SK Temple Road, Kozhikode – 673004