Shipping Policy — Gokulam Kerala FC

About this Policy

This Shipping Policy explains how Sree Gokulam Kerala FC dispatches physical goods such as merchandise. It does not apply to digital items, event tickets or other access passes, which are delivered electronically and are covered by our Refund Policy and Terms and Conditions instead.

Last updated: 7 October 2026.

1. Scope

This policy applies to physical products dispatched by Sree Gokulam Kerala FC. Where a product is fulfilled by a named supplier working for us, the supplier’s own shipping terms apply to the final leg of the journey.

2. Shipping time

We usually ship within 2–5 days, excluding holidays. Orders placed on a public holiday or at a weekend are processed on the next business day. During a sale or a festive period, shipping may take longer.

3. Shipping fee

The shipping fee is ₹60 per order. The charge is shown at checkout before you pay.

4. Delivery estimates

Delivery estimates are working estimates counted from dispatch, not from the day you order. Estimates are not guaranteed and depend on your location and the courier.

5. Failed and returned deliveries

A parcel is returned to us if the courier cannot deliver it, for example because the address is incomplete, the phone number is unreachable, or nobody is available to receive it. Where a parcel is returned, we will contact you to arrange redelivery or cancellation. We may deduct the original delivery charge and any re-delivery cost from any refund of a returned order.

6. Damage, shortage or incorrect items

Please inspect your parcel on arrival. If an item arrives damaged, is missing from the order, or is not what you ordered, tell us within 2–3 days of delivery with your order number, an unboxing video and clear photographs of the item and its packaging. Claims made after 2–3 days may be declined.

7. Prohibited destinations

We do not ship to destinations subject to sanctions, embargoes or export restrictions, and we may refuse or cancel an order where we cannot lawfully ship to an address. This does not affect your statutory rights as a consumer.